Question 1

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. You will continue to have access to your plan features and credits until the end of your current billing period.

Question 2

What happens to my credits if I don't use them all?

Accepted Answer

Credits reset at the start of each billing cycle (monthly or annually) to ensure you always have a fresh batch to work with. They do not roll over to the next period.

Question 3

Will I be charged immediately?

Accepted Answer

Yes, when you subscribe to a paid plan, your first payment is processed immediately to activate your credits and premium features. For annual plans, you are charged the discounted total for the full year.

Question 4

How do credits work?

Accepted Answer

1 credit equals 1 minute of video processing. This includes AI clipping, transcription, and applying brand templates. Exporting your final clips does not consume any extra credits.

Question 5

Can I switch plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. When upgrading, changes are applied immediately, and your remaining credits are prorated.

Question 6

What's the difference between monthly and annual billing?

Accepted Answer

Annual billing offers a significant discount (50% off) compared to the monthly rate. It's the best value if you plan to use LumiClip regularly for your content creation.