Refund Policy

1. What is covered

Our money-back guarantee covers the one-time Try-Out pass. It is a one-time fee, not a subscription, so you are never charged again after buying it.

You get a 100% refund of what you paid, as long as you have not downloaded, exported or published any clip made with the pass.

2. When a refund is not possible

Once you have downloaded, exported or published any clip (including posting it to a connected social account from LumiClip), the pass has been used and it is no longer refundable.

3. How to request a refund

Email us at info@lumiclip.ai and include:

• The email address of your LumiClip account.
• Why you are requesting a refund. A short explanation is required; it helps us fix what didn't work for you.

We check that no clip was downloaded, exported or published and refund you to your original payment method. Depending on your bank, it can take a few business days to show up on your statement.

4. Subscriptions

Monthly and yearly plans can be cancelled any time from your dashboard. Cancelling stops the next renewal; the current period is not refunded unless required by law.

5. Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country.

6. Contact

Questions about refunds? Email info@lumiclip.ai.